Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and protection of personal information by dojo77 (hereinafter "we", "us", or "our") in connection with the operation of our online gaming platform accessible at https://dojo77.cam (the "Platform"). This policy applies to all users who access or use our services, whether as registered members or visitors.

dojo77 recognizes that privacy is a fundamental right and takes the protection of personal data seriously. We are committed to transparency about our data practices and compliance with applicable privacy and data protection laws. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer using the contact details provided in Section 13 of this policy.

2. Information We Collect

dojo77 collects various types of personal information necessary to provide our services, ensure platform security, comply with legal obligations, and improve user experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for an account and use our services, you provide the following information:

• Account Registration Information: Full legal name, date of birth, residential address, email address, phone number, username, and password.
• Identity Verification Documents: Government-issued identification (KTP, passport, driver's license), proof of address documents, and photographs for Know Your Customer (KYC) compliance.
• Payment Information: Bank account details, e-wallet information, transaction history, deposit and withdrawal records. Note that we do not store complete credit card numbers or CVV codes; such information is processed securely by our payment processors.
• Communications: Messages sent to customer support, feedback, survey responses, and any other communications you initiate with us.

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers.
• Usage Data: Pages visited, features used, games played, bets placed, time spent on the platform, clickstream data, referring URLs.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as described in Section 8.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Identity verification services that confirm your identity and age
• Payment processors that handle your deposits and withdrawals
• Fraud prevention services that help us detect and prevent fraudulent activity
• Affiliate partners through which you may have been referred to dojo77

3. How We Use Your Information

dojo77 uses your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, betting markets, and other platform features
• Processing bets and settling wins and losses
• Managing bonuses, promotions, and loyalty programs

3.2 Legal Compliance and Security

• Verifying your identity and age to comply with legal requirements (21+ age restriction)
• Preventing fraud, money laundering, and other illegal activities
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Responding to legal requests from authorities and regulatory bodies
• Enforcing our Terms & Conditions and other policies
• Protecting the security and integrity of the Platform

3.3 Customer Support

• Responding to your inquiries, requests, and complaints
• Providing technical support and troubleshooting
• Investigating and resolving disputes
• Improving the quality of our customer service

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Conducting research and statistical analysis
• Testing new features and services
• Monitoring platform performance and identifying technical issues

3.5 Marketing and Communications (with your consent)

• Sending promotional emails about new games, bonuses, and special offers
• Providing personalized recommendations based on your gaming preferences
• Conducting surveys to gather feedback
• Sending service-related notifications about your account, transactions, and platform updates

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences. Please note that you cannot opt out of essential service communications related to your account and transactions.

3.6 Responsible Gaming

• Monitoring gaming patterns to identify potential problem gambling behavior
• Implementing self-exclusion, deposit limits, and other responsible gaming tools
• Providing access to responsible gaming resources and support
• Complying with responsible gaming regulations and best practices

4. Data Sharing and Disclosure

dojo77 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this policy:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: Third-party KYC providers that verify your identity and age
• Game Providers: Software developers that supply games and betting platforms (Pragmatic Play, Evolution Gaming, PG Soft, etc.)
• Customer Support Tools: Live chat, email, and ticketing system providers
• Analytics Providers: Services that help us analyze platform usage and user behavior
• Cloud Hosting Providers: Secure data storage and server hosting services

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, and government agencies when:

• Required by law, subpoena, court order, or legal process
• Necessary to comply with gaming licenses and regulations
• Reporting suspicious transactions under AML obligations
• Protecting our rights, property, or safety, or that of our users or the public
• Investigating fraud, security breaches, or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. You will be notified of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent for such sharing.

5. Data Security Measures

dojo77 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Security

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption, the same technology used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Password Protection: User passwords are hashed and salted using advanced cryptographic algorithms. We never store passwords in plain text.
• Regular Security Audits: Our systems undergo regular third-party security assessments and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of account security.

5.2 Organizational Security

• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis.
• Employee Training: All staff receive regular training on data protection, privacy, and security best practices.
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements requiring them to protect user data.
• Incident Response Plan: We maintain a documented incident response plan to quickly address any data breaches or security incidents.

5.3 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication when available
• Log out after each session, especially on shared devices
• Keep your contact information up to date
• Report any suspicious activity or unauthorized access immediately
• Be cautious of phishing attempts and never provide your password in response to emails or messages

Important: Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You use the Platform at your own risk.

6. Data Retention

dojo77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

While your account remains active, we retain all personal information associated with your account including registration details, transaction history, gaming records, and communications.

6.2 Closed Accounts

If you close your account, we will retain certain information as required by law for a minimum period:

• Financial Records: Transaction history, deposits, and withdrawals are retained for 7 years to comply with financial regulations and tax laws.
• Identity Verification Documents: KYC documents are retained for 5 years after account closure to comply with anti-money laundering regulations.
• Gaming Records: Bet history and game outcomes are retained for 5 years for dispute resolution and regulatory compliance.
• Communications: Customer support interactions may be retained for up to 3 years for quality assurance and legal purposes.

6.3 Self-Exclusion

If you self-exclude from the platform for responsible gaming reasons, your information is retained for the duration of your self-exclusion period plus the statutory retention period to prevent premature account reopening.

6.4 Deletion Requests

You may request deletion of your personal information subject to applicable legal retention requirements. However, we may be required to retain certain information to comply with legal obligations, prevent fraud, and resolve disputes. See Section 7 for information about exercising your privacy rights.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information. You can access much of your data directly through your account dashboard. For additional information, contact our Data Protection Officer.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings. For information you cannot update yourself, contact customer support.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances. However, this right is not absolute and we may need to retain certain information to comply with legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

7.4 Right to Restriction of Processing

You have the right to request restriction of processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link or adjusting your account preferences.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond to your request within 30 days. We may need to verify your identity before processing your request. There is no fee for exercising your rights unless your request is clearly unfounded or excessive.

8. Cookies and Tracking Technologies

dojo77 uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core functionality such as account login, security features, and transaction processing. You cannot opt out of essential cookies.
• Performance Cookies: Collect information about how you use the Platform, such as which pages you visit and any error messages. This data helps us improve Platform performance and user experience.
• Functional Cookies: Remember your preferences and settings (language, display preferences, recently played games) to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior through tools like Google Analytics. These cookies collect anonymous aggregate data about page views, session duration, and user demographics.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements. These cookies may be set by us or third-party advertising partners.

8.3 Other Tracking Technologies

• Web Beacons: Small transparent images embedded in web pages and emails to track user interactions.
• Local Storage: HTML5 local storage allows websites to store data on your device for faster page loading.
• Device Fingerprinting: Collecting device characteristics to create a unique identifier for fraud prevention and security purposes.

8.4 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can typically block or delete cookies, or receive a warning before a cookie is stored. However, please note that disabling cookies may affect Platform functionality and prevent you from using certain features.

9. Third-Party Services

The dojo77 Platform integrates various third-party services to provide comprehensive functionality:

9.1 Game Providers

Our casino games and slots are provided by third-party game developers including Pragmatic Play, Evolution Gaming, PG Soft, Habanero, and others. When you play these games, you may be subject to the privacy policies of these providers in addition to ours.

9.2 Payment Processors

Deposits and withdrawals are processed through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). Your financial information is shared with these processors only to the extent necessary to complete transactions. Each processor has its own privacy policy governing how they handle your data.

9.3 Third-Party Links

The Platform may contain links to third-party websites for informational purposes. dojo77 is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

9.4 No Control Over Third Parties

While we carefully select our third-party partners and require them to maintain appropriate data protection standards, we cannot control their privacy practices. Your use of third-party services is at your own risk and subject to their respective terms and privacy policies.

10. International Data Transfers

dojo77 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. These countries may have different data protection laws than Indonesia.

When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Using secure data transfer mechanisms compliant with international standards
• Entering into data processing agreements with service providers that include data protection obligations
• Ensuring that recipient countries have adequate data protection laws
• Implementing technical security measures during data transmission

By using the dojo77 Platform, you consent to the transfer of your personal information to countries outside Indonesia as necessary to provide our services.

11. Children's Privacy

The dojo77 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. Online gambling by minors is illegal and against our Terms & Conditions.

If you are under 21, you must not access or use the Platform, create an account, or provide any personal information to us. If we become aware that we have inadvertently collected personal information from an individual under 21, we will take immediate steps to delete that information and permanently close the associated account.

Parents and guardians should monitor their children's internet usage and use parental control tools to prevent minors from accessing gambling websites. If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Policy

dojo77 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on the Platform
• Notify registered users by email where appropriate
• In cases of significant changes, display a prominent notice on the Platform

Your continued use of the Platform after changes to this Privacy Policy constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you do not agree with any changes to this policy, you must discontinue use of the Platform and may close your account by contacting customer support.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

For general customer service inquiries unrelated to privacy, please use our regular support channels. For questions about our Terms & Conditions, please see our Terms & Conditions page.